Yaya J Hna

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Verified Reviewer

I want to be one of your usxpress drivers

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My name is yaya jobe am from the republic of the gambia in west africa am graduate but since i finished my secondary education in year 2000 i later joined the central government as a driver from year 2004 up till date am really interested to be one of your drivers in the future thats my dream
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Larry B Vmd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Arlington, Texas

SAFETY INCIDENT - US XPRESS - TRUCK LP03544

SAFETY INCIDENT - US XPRESS - TRUCK LP03544
SAFETY INCIDENT - US XPRESS - TRUCK LP03544 - Image 2
SAFETY INCIDENT - US XPRESS - TRUCK LP03544 - Image 3
SAFETY INCIDENT - US XPRESS - TRUCK LP03544 - Image 4

Driver of US Express truck LP03544 (USDOT 0303024), on October 12, 2023, at approximately 1:42 PM, knowingly changed from left to right hand lane on I-10, just past mile marker 7 (Vinton LA, Exit 7), with my truck half way up the length of his trailer.

Truck LP03544 was in the left hand lane as we past the sign on I-10 for EXIT 7.

I coming up on the truck in the right hand lane.

The truck driver put his right hand signal light On.

I seen this and proceeded up the right side of the truck trailer accelerating slightly as to clear the truck and allow him to make the lane change.

When I was approximately half way up the trailer the driver of of the US Express truck started into the right hand lane.

Given a choice of allowing the truck to hit my truck or take to the side of the interstate, I chose the side of the interstate.

Due to construction, there was no shoulder, just a steep embankment.

At approximately 65 MPH truck right tires slipped off of the pavement setting the truck into a sideways skid down the steep embankment.

Seeing a concrete culvert approaching quickly, tried braking which resulted in truck feeling like it was about to flip.

Pressed to accelerator to attempt to power the vehicle back up onto the payment.

This worked and the vehicle powered back up the embankment onto the pavement of the interstate.

But now my truck is sideways coming onto the interstate into oncoming vehicles.

I managed to brake quickly and bring the vehicle to a momentary hault in the sideways in the right lane of the interstate.

Then quickly accelerated into a hard right hand turn to get out of the path of ongoing traffic.

Looked down the interstate and seen the US Express truck that had just ran me off the road taking the Exit 7 ramp off of the interstate.

Pulled up behind the truck where I could be seen and signalled the driver with horn and my truck signal light to pull to shoulder.

The driver proceeded through the intersection South onto West St.

The truck then proceeded into the Love's Truck Stop, truck entrance.

When there was Safe room in the fuel area to pass on the right side of the truck, I pulled around to the front of the truck and gave the driver a hand signal requesting he stop.

The driver turned hard right and accelerated past my truck barely missing back bumper.

Driver came to a stop behind another truck and trailer in one of the fuel lines.

Parked Safely on the side of parking lot and walked over to the truck.

Initially the driver got out of his seat and disappeared in the sleeper area of the truck.

Then he came out and opened the door of the truck.

I asked him if he saw me on the interstate when he started in the right hand lane.

He replied asking me if I saw his signal light.

I replied, "Yes, that's why I was attempted to accelerate on by you, where you could get over."

He started cursing and caring on about that I should have gotten out of his way.

I asked him if he seen that he forced me off of the interstate.

He replied, "Yes, that's what the *** get for being in the way when I want to get the *** over.

At this point I knew the driver didn't care about the Safety of others and this was a waisted effort.

Took pictures of the truck, trailer and driver.

Called US Express and requested to talk to the Director of Safety.

The lady I talk to took the information from the incident and assured me there would be a follow-up with Manager and driver.

Told the lady I was not attempting to get the driver fired from his job as this is the way he supports his family.

Asked for the following:

Driver issue me and my family a written letter of apology.

Driver pay out of his pocket for my vehicle to cleaned and inspected inclusive of the undercarriage,

Driver receive training needed to prevent this type of incident from happening again.

Lastly, that I receive documentation from company that driver was notified and that this was going to be done.

FACTS OF INCIDENT:

Driver was traveling in LEFT hand land in construction zone signs clearly indicating the left hand lane was for passing only.

Driver waited till the last minute to get into the right hand lane in order to take his exit.

Driver seen the vehicle coming up the right hand side of his trailer before starting to switch lanes.

Driver ran vehicle off the road and kept on going with no concern or apparent remorse for his actions.Dr

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Loss:
$500
Pros:
  • Driver training and driver concern

Preferred solution: Written Apology Truck cleaned and inspected Driver trained Receive documented proof from company

User's recommendation: Drivers should be trained better and possibly install video surveillance on trucks to monitor. Make it policy that trucks always travel in right hand lane.

1 comment
Guest

If you saw his right turn signal you should not have sped up. You should have stayed where you were and let him pull over.

Theresa S Djp

Driver complaint

Nobody is answering the phone. Your driver literally almost killed us. I want a return call at 822680****. I've also called the police to report him
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Anonymous
map-marker Chicago, Illinois

Broker bad attitude

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Hello. I'm writing this maybe a manager will see it and take action.

I called on a posted load from NJ to CA for Monday. June 12. The guy didn't give me his name. I tried to tell him that I already filled up the packet 2 days ago and he just hung up on me.

Called him back and ask why he did that. He said because I can and I don't care about you. Asked him what's with the attitude and why he's talking like that.

Gives you the right to do so because you're a broker and carriers don't count. His response was YES

Really?

Is that how you treat people?

I hope someone will call me

312 596 ****

Zach

Thank you

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User's recommendation: Avoid

DrRonnie J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Griffin, Georgia

Duplicitous Customer Service and withholding a partial portion of my paycheck

My problem is with payroll, they are holding part of my paycheck. Additionally, Fleet Manager Janet is unprofessional, rude, and stubbornly refused me to get a 34. Rod at Tunnel Hill lied on me and said I quit. Logs told me to take a 34 because I was tired. You can ask my ex mentor Jim he knows I do not lie.
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User's recommendation: Do not seek employment from liars

Racquell C
map-marker Marrero, Louisiana

Rude employee

The operator that is working right now is sooo rude!! she was so unhelpful !! she had an attitude!! she does NOT NEED TO BE IN CUSTOMER SERVICE!! she refused to give me her name!! today is 7/26 and its 8am!! whoever is working right now needs to be fired!!! she is the absolutely worst person ive ever ran across over the phone!!
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Preferred solution: Apology

Anonymous
map-marker Northridge, California

Uncourteous driver

Sitting at truck stop in Joplin, Missouri and trucker taking his 30 minute break in a fire zone... told him that was really nice and he called me an *** and to mind my business
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Anonymous

Reckless and dangerous driving.

The Driver of a truck carrying trailer 202026 was driving erratically and endangering other drivers. They merged into us and sent us inches from a guard rail. They were going 85 miles an hour in a 70 zone. They then merged into another vehicle and sent them off the road. The driver then took an exit, traveling inches from the back of another vehicle.
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Anonymous

Bad driver

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truck #03452 - continues to show a lack of respect for the yard , speeding and does not comply with yard rules at dc #8206 sams club charlotte,nc...we asked you to remove her from this account last wknd
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Preferred solution: remove this driver from the account , we called and texted customer service

Mary D Nwr

Cost me $36,98 to learn a lesson

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ordered shoes on web back in July, Never got acknowledgment or tracking number, can't even contact them. This company is a scam
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Loss:
$37
Pros:
  • New trucks
  • To be lied too
Cons:
  • Scam
  • Company
  • Lies to get people in under false pretense

Preferred solution: Full refund

User's recommendation: stay away from this company. They will take your payment and you will never hear from them

Rebecca R Yqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Looking for package

Was not a pissed customer but now i am. Tried 5 times to get help just kept getting transferred and then hung up on.
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Loss:
$30
Cons:
  • No customer help

Preferred solution: Deliver product or service ordered

ronald m Rgz

Received wrong order

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I ordered 2 model kits for building and received a toy wooden train and a cheap plastic car. Company refused to refund my money. Do not touch these people. They are unscrupulous.
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Loss:
$52

Preferred solution: Full refund

Anonymous

Bad driving

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All over the road. Truck 75322 guess she having a bad day.
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ted h Wrj

Didn't pay wages

I went to US Express thinking I was going to get $12000 sign on bonus and was told I could make $1400-****, After going through orientations I was told I missed the deadline for the bonus but they continue to advertise the $12000 sign on bonus but I continued to work then I was only getting a load every other day so I asked for a load every day and I was told no. So I would sit 26+ hrs waiting for next load. I was only grossing $800-900 so I quit and the kept my last check. BEWARE
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Loss:
$650

Preferred solution: Full refund

Joe d Nuw
map-marker Southwest Dallas, Texas

Don't do it

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This comp. Has gone down hill or off of a clif and is fast aprotching the bottom. Ever cence eric took over from max this com. Has gotten so bad that i don't think that any of the longtime employees are left. So all they have are new drivers. And now thay ARE TURNING THE SPEED DOWN TO 62 MPH !!!!!! I am out of hear P.S. if you are blace you will fit in just fine 90% black drivers
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Cons:
  • All
Jomone M

Liars From Start To Finish

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Beware of this company. They are only looking for gullible people to manipulate and fill driving duties expecting continuous turnover. They do not care if you drive one week or one month. They lie about pay, bonuses, and positions. Please do not leave a job trying to go to the bogus orientation system they run. If you have any other important qualifications like college degrees etc, they will scounder around trying to find ways to hinder your hiring process. The safety person they call Carol Edison in Chattanooga is the main culprit. They will even make false reports to do so. I left a job and had a roommate that barely could read or right got a job just as a few *** addicts did. It’s shocking who they choose. They’re hand has been shown. Please stay away from US Xpress at all costs.
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Cons:
  • Lies to get people in under false pretense
  • Lack of concern for a persons life
1 comment
AJeeAJeeKaurSinghQueen A

Thank you for sharing your experience. Its always good to hear previous workers have been treated.

About

Summary

US Xpress is one of the leading companies in transportation industry. Company was founded in 1986 and this year company celebrates its 25 birthday. US Xpress provides great service and innovative solutions in the industry. US Xpress offers strategic services including expedited team services; regional services; dedicated contract carriage; demand critical and intermodal solutions; logistics, brokerage and international services. Company takes care about the environment and it even got a SmartWay Environmental Excellence award in 2009. US Xpress takes care about safety of transportations and all trucks are equipped with up-to-date manual and auto-shift transmission technology, traction and stability control, and right-side cameras to minimize blind spots.

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